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Four ways to reach the desk.
Not five, not ten — this is a small counter and the desk keeps the reply thread short. Pick the channel that fits and someone will read it in the same 24-hour window.
Text a number, get a reply.
Best for short questions about a live request. If you already have a request reference, please include it in the first message.
Open WhatsAppFor refunds, complaints, records.
Best for refund requests, complaints, and anything that needs a written trail. Please reply on the same email thread if the desk already wrote to you.
Compose emailA landline in Sharjah.
Mon-Fri 09:00-19:00. Sat 10:00-15:00 (short window, sometimes busy). Sun closed. If the line is busy, please try WhatsApp.
Dial from deviceFor structured feedback.
If a complaint needs a formal step, please email with the subject complaint · req-XXXXXX and the desk will open a ticket in the archive. Standard reply in 24 hours, escalation window of 5 working days.
Start a complaintAl Sharq St, Al Qulai'aah, Sharjah.
The counter is inside a small building on Al Sharq St. There is no walk-in top-up service — the counter reads written requests. The address is provided for legal correspondence and refund letters.
dubaitopupdesk99CW+9G3, Al Sharq St
Al Qulai'aah, Qulaya'ah
Sharjah — United Arab Emirates
TRN: 100 458 273 100 003
Business hours:
Mon–Fri · 09:00–19:00 GST
Sat · 10:00–15:00 GST
Sun · closed
Six more from the emirate
“Wrote a note in Arabic, got a reply in Arabic. Small thing, but it matters when you don't want to think in English at 22:00.”
“Used the 50 AED preset for my son's line. Balance was on the number about ten minutes after I paid on the next page.”
“No pop-ups, no chat bot. Refreshing. I'd rather wait a few hours for a person than argue with a bot at midnight.”
“Refund took two working days. Not instant, but they wrote back with the reference and the amount both times.”
“The email lands from the same address every time. No forwarding chain, no reply-all fatigue. Small comfort.”
“Sent by mistake to a wrong number. WhatsApp reply came in 15 minutes to correct it before the payment step. Saved my afternoon.”