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Where the moving parts are right now.
A plain-language status page. No graphs, no fake sync timestamps. If you are here because something feels stuck, the last section explains what to do.
Desk is open.
Requests are being read within the standard 24-hour window. Working hours: Mon-Fri 09:00-19:00, Sat 10:00-15:00, Sun closed.
Billing page is up.
Visa and Mastercard on the secure billing page — no known incidents. 3-D Secure is handled by the card issuer.
Top-ups are landing.
Etisalat prepaid top-ups are posting to lines within a few minutes of payment confirmation. Rare delays are on the carrier side, not this desk.
How outages are announced
If any of the three parts above is under strain, this page swaps the tag from green to gold or crimson, and adds a short note under the affected card — plain text, in English and Arabic. There is no live counter, no polling script, and no pop-up.
Everything is working within the usual 24-hour reply window.
Replies may take longer than 24 hours, or the carrier is delayed on posting. Requests are still accepted.
The form is temporarily closed. New requests are queued. Existing threads are still worked on until the queue clears.
If your request feels stuck
- Check the confirmation email — the reply thread lands from help@dubaitopupdesk.org. Spam folders eat this sometimes.
- Give it the full 24-hour window from when you sent it, not from when you noticed.
- If the payment cleared and the balance has not appeared on the Etisalat line within one hour of confirmation, reply to the confirmation email with the transaction reference.
- WhatsApp +971 54 782 3160 for anything else — please keep the request reference at hand.
Prefer email?
Write to help@dubaitopupdesk.org — replies land in the same 24-hour window. There is no auto-forward and no ticket bot on the other side.