1. Who runs the desk
dubaitopupdesk is a small independent top-up desk operating from Al Sharq St, Al Qulai'aah, Sharjah, United Arab Emirates, registered for VAT purposes under TRN 100 458 273 100 003. The desk is not affiliated with the mobile carrier and is not a bank.
2. What the service is
The service is a written intermediation: the desk reads a top-up request, sends a payment link on a separate secure billing page, and posts the paid top-up to the Etisalat prepaid line stated in the request. It is not a wallet, an app, a payment institution or a re-seller of shop credit.
3. Eligibility
- You are at least 18 years old, or the request is made by an adult on behalf of a minor with parental consent.
- The Etisalat mobile number in the request is a UAE-registered prepaid line that you have the right to top up.
- The card used on the billing step belongs to you or is used with the card-holder's clear permission.
4. Scope of the request
- Amount per request: 5 to 500 AED. Six presets: 20, 50, 75, 100, 150 and 200 AED.
- Currency: AED only. No other currency is accepted or paid out.
- Carriers: Etisalat prepaid mobile lines only. Postpaid, landlines, and other carriers are outside scope.
- Reply window: 24 hours from the moment the request lands on the desk during working hours.
5. Payment
Payment happens on a separate billing page provided by a third-party payment processor. The desk does not see or store the full card number. 3-D Secure runs where the issuer supports it. A service fee is added on the billing step, shown in AED and inclusive of VAT where applicable, before you confirm.
6. Your obligations
- Provide an accurate Etisalat mobile number in the request. The desk relies on what is written and cannot correct typos after the top-up has been posted.
- Do not use the desk for laundering funds, testing stolen cards, or bulk resale. A request that looks fraudulent will be declined without a refund of processor fees.
- Reply on the same email thread when the desk asks a clarification. A request that goes unanswered for 14 days is closed and any pending refund window shortens.
7. Desk obligations
- Read every request in the 24-hour window during working hours (Mon-Fri 09:00-19:00, Sat 10:00-15:00, Sun closed).
- Post a paid top-up to the Etisalat line stated in the written request, and confirm the outcome by email on the same thread.
- Refund according to the refund policy.
- Keep the request record inside the retention window in the privacy policy.
8. Complaints
Complaints go to help@dubaitopupdesk.org with the request reference. Standard reply in 24 hours; escalation window of 5 working days for structured complaints. Beyond that, UAE consumer-protection channels are available.
9. Limitation of liability
The desk is liable for direct losses caused by its own error, capped at the amount of the specific top-up request in question. No indirect, consequential, punitive or reputational damages. Nothing in this section limits rights that cannot be waived under UAE law.
10. Changes to these terms
Material changes are announced on this page with a new "last updated" date. If you have a live request when the terms change, the version in force at the time of the request applies.
11. Governing law
These terms are governed by the laws of the United Arab Emirates. Disputes not closed in writing may be brought before the courts of Sharjah, UAE.
12. Contact
dubaitopupdesk
99CW+9G3, Al Sharq St, Al Qulai'aah — Sharjah, UAE
help@dubaitopupdesk.org · +971 6 528 4917